Return Policy

Towneley returns

Returns and refunds

If you wish to return goods correctly supplied to your order, call Customer Services within 7 days of delivery and providing the goods are unused and in their original packaging we will offer you a refund less the cost of return carriage and a 15% handling charge.

If goods delivered are damaged or faulty, please contact Customer Services within 7 days of delivery. Shortages or Non-delivery should be notified within 7 days of the invoice date. The problem will be investigated and replacements despatched as soon as possible.

Unless faulty, products from tinted ranges ranges are excluded from our refund policy. These primarily include those products with large colour availability where the shade selected is produced following receipt of your order. Full shade cards are available for these products which will show a more accurate colour match than is available on computer screens. If you require a shade card then please contact our Customer Services Department.

If you have an Internet order query, please contact towneley Customer Service on 01282423361, or Our customer service helpline is staffed from 8.00 am to 5.00 pm Monday to Friday excluding public holidays.

Goods damaged in transit and short deliveries
If goods delivered are damaged in transit or items are missing the carriers note should be endorsed accordingly. No responsibility will be accepted for damaged or missing items that have been signed for as received in good condition. If goods are damaged or missing then please immediately contact our Customer Services Department who will investigate the problem and arrange for the despatch of replacement goods as applicable. Shortages, damage or non-delivery should be notified within 4 days of the invoice date.

Order cancellation
We will send you an e mail accepting your order and advising you of despatch of the goods. Your orders may be amended at any time before this e mail is sent. Orders cancelled after despatch shall be subject to a handling charge.